@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap');
*{box-sizing:border-box}body{margin:0;background:#faf6f4;color:#352c27;font:15px/1.6 'DM Sans',Arial,sans-serif}a{color:inherit}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:default}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #d95d16;outline-offset:4px}[hidden]{display:none!important}.sr-only{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.hp{position:absolute;left:-9999px}.site-footer{font-size:13px}
main{max-width:1320px;margin:auto;padding:128px 5% 40px}
/* Page header + steps ------------------------------------------------------- */
.service-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:40px;margin-bottom:26px}.eyebrow{font-size:10px;letter-spacing:.17em;font-weight:700;color:#9a6d53;margin:0 0 10px}h1{font-size:clamp(34px,3.6vw,52px);line-height:1.06;letter-spacing:-.055em;font-weight:600;margin:0}
.direct-help{display:flex;align-items:baseline;gap:18px;flex-wrap:wrap;justify-content:flex-end;font-size:13px;color:#8b7061}.direct-help a{text-decoration:none;color:#352c27}.direct-help a:first-of-type{font-size:20px;letter-spacing:-.03em;font-weight:500}.direct-help a:hover{color:#c2410c}
.stepper{position:relative;list-style:none;display:grid;grid-template-columns:repeat(4,1fr);padding:0;margin:0 0 30px;border-bottom:1px solid #e9dcd5}.stepper-fill{position:absolute;left:0;bottom:-1px;height:2px;width:25%;background:#c2410c;transition:width .3s ease}
.stepper button{display:flex;align-items:center;gap:10px;width:100%;padding:12px 0 14px;border:0;background:none;color:#352c27;font-size:14px;font-weight:500;text-align:left}.stepper button:disabled{color:#b29d91}.stepper button:not(:disabled):not([aria-current]):hover{color:#c2410c}
.step-dot{display:grid;place-items:center;flex-shrink:0;width:24px;height:24px;border-radius:50%;border:1px solid #e5d5cb;font-size:10px;font-weight:700;color:#9d877b}
.stepper [aria-current=step] .step-dot{background:#c2410c;border-color:#c2410c;color:#fff}
.stepper .done .step-dot{background:#f5eae3 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23095678' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 12 4 4 8-8'/%3E%3C/svg%3E") center/12px no-repeat;border-color:#e0c7b9;color:transparent}
/* Step content sits directly on the page ------------------------------------ */
.service-workspace{min-width:0}form{position:relative}
.form-step{min-height:330px;animation:step-in .25s ease}@keyframes step-in{from{opacity:0;transform:translateY(6px)}}
.step-head{display:flex;align-items:flex-end;justify-content:space-between;gap:32px;margin-bottom:20px}.step-count{font-size:10px;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:#9a6d53;margin:0 0 6px}
h2{font-weight:600;letter-spacing:-.04em;font-size:30px;line-height:1.15;margin:0 0 6px}h2:focus{outline:none}.step-description{font-size:14px;color:#8b7061;margin:0}
.step-actions{display:flex;align-items:center;gap:16px;margin-top:20px;padding-top:20px;border-top:1px solid #e9dcd5}.step-actions .primary{margin-left:auto}
.primary{display:flex;align-items:center;justify-content:center;background:#c2410c;border:1px solid #c2410c;color:white;border-radius:8px;padding:12px 28px;font-size:14px;font-weight:500;min-height:48px;flex-shrink:0}.primary:hover{background:#382e29}.primary:disabled{opacity:.6}
.secondary{background:none;border:1px solid #dbc5b9;color:#352c27;border-radius:8px;padding:12px 22px;font-size:14px;min-height:48px;flex-shrink:0}.secondary:hover{border-color:#c2410c}
.form-error{padding:12px 14px;background:#fff3ed;border:1px solid #ecc8b8;border-radius:8px;color:#8a3b22;font-size:13px;margin:0 0 20px}
/* Fields -------------------------------------------------------------------- */
.field{margin:0 0 18px}.field label,.field-label,.field legend{display:block;font-size:12px;font-weight:600;margin-bottom:7px}.field label span,.field-label span,.field legend span{font-weight:400;color:#937d71}
input:not([type=file]),select,textarea{width:100%;min-width:0;padding:12px 14px;border:1px solid #e5d5cb;border-radius:6px;background:#fff;color:#3d332d;font-size:14px;line-height:1.5}textarea{resize:vertical}input:not([type=file]):focus,select:focus,textarea:focus{border-color:#c2410c}input::placeholder,textarea::placeholder{color:#ad9d93;font-size:13px}small{display:block;color:#9d877b;font-size:10px;margin-top:7px}
.contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px;max-width:860px}
.link-button{background:none;border:0;padding:0;color:#c2410c;font-size:12px;text-decoration:underline;text-underline-offset:4px}
/* Step 1: unit picker ------------------------------------------------------- */
.unit-search{position:relative;width:340px;flex-shrink:0}.unit-search svg{position:absolute;left:15px;top:50%;width:18px;height:18px;transform:translateY(-50%);stroke:#9a6d53;stroke-width:1.8;stroke-linecap:round}.unit-search input{padding:11px 14px 11px 44px;border-radius:999px;border-color:#e9dcd5}.unit-search input:focus{border-color:#c2410c}
.picker-bar{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:16px}
.series-tabs{display:flex;flex-wrap:wrap;gap:6px;overflow-x:auto;scrollbar-width:none;min-width:0}.series-tabs::-webkit-scrollbar{display:none}
.series-tabs button{flex-shrink:0;border:1px solid #e9dcd5;background:#fff;color:#78543f;border-radius:999px;padding:7px 15px;font-size:13px;white-space:nowrap;transition:background .15s,border-color .15s,color .15s}@media(hover:hover){.series-tabs button:not([aria-pressed=true]):hover{border-color:#c99d83;color:#352c27}}
.series-tabs .has-pick::after{content:"";display:inline-block;width:6px;height:6px;margin-left:7px;border-radius:50%;background:#d95d16;vertical-align:middle}
.series-tabs [aria-pressed=true]{background:#c2410c;border-color:#c2410c;color:#fff}.series-tabs [aria-pressed=true].has-pick::after{background:#fff}
.pager{display:flex;align-items:center;gap:12px;flex-shrink:0}.result-count{font-size:12px;color:#9d877b;white-space:nowrap}.pager-buttons{display:flex;align-items:center;gap:6px}.page-status{min-width:46px;text-align:center;font-size:12px;color:#8b7061;white-space:nowrap}.pager button{width:34px;height:34px;border:1px solid #e9dcd5;border-radius:50%;background:#fff;color:#c2410c;font-size:17px;line-height:1}.pager button:hover:not(:disabled){border-color:#c2410c}.pager button:disabled{opacity:.4}
.unit-results{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px}
.unit-option{display:flex;align-items:center;gap:12px;min-width:0;height:76px;padding:6px 14px 6px 6px;background:#fff;border:1px solid #ece4df;border-radius:12px;color:#352c27;text-align:left;transition:border-color .15s,box-shadow .15s,transform .15s}.unit-option:hover{border-color:#d4b29f;box-shadow:0 6px 18px #3e332d12;transform:translateY(-1px)}
.unit-text{flex:1;min-width:0}.unit-option strong{display:block;font-size:14px;font-weight:600;line-height:1.3}.unit-name{display:block;font-size:11px;line-height:1.35;color:#90796b;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.unit-check{flex-shrink:0;width:20px;height:20px;border-radius:50%;border:1px solid #e5d5cb;background:#fff}
.unit-option[aria-pressed=true]{border-color:#c2410c;box-shadow:inset 0 0 0 1px #c2410c;background:#faf6f3}.unit-option[aria-pressed=true] .unit-check{background:#c2410c url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='white' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 12 4 4 8-8'/%3E%3C/svg%3E") center/11px no-repeat;border-color:#c2410c}
/* Step 2: unit details ------------------------------------------------------ */
.empty-selection{border:1px dashed #e5d5cb;border-radius:8px;padding:22px;text-align:center;font-size:12px;color:#9d877b;margin:0}
.selected-units{list-style:none;padding:0;margin:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(420px,1fr));gap:12px}.selected-units:not(:empty){margin-top:28px}.selected-units li{display:flex;gap:16px;border:1px solid #ece4df;border-radius:12px;padding:16px;background:#fff}
/* Product photos are cut tight to the unit, so they sit inside a padded frame and are never cropped. */
.unit-thumb{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:64px;height:64px;padding:6px;background:#faf7f5;border-radius:8px}.unit-thumb img{display:block;width:100%;height:100%;object-fit:contain}.no-thumb{font-size:9px;color:#ad9d93}
.unit-body{flex:1;min-width:0}.selected-head{display:flex;align-items:flex-start;gap:14px;margin-bottom:12px}.selected-head>div{flex:1;min-width:0}.selected-head small{margin:0;font-size:9px;letter-spacing:.12em;text-transform:uppercase}.selected-head strong{display:block;font-size:17px;font-weight:600;line-height:1.3}.selected-head span{display:block;font-size:11px;color:#937d71}
.remove-unit{background:none;border:0;color:#9d877b;font-size:11px;text-decoration:underline;text-underline-offset:3px}.remove-unit:hover{color:#8a3b22}
.unit-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 14px;align-items:end}.unit-fields .field{margin-bottom:0}
.invoice-field{position:relative}.invoice-button{display:flex!important;align-items:center;gap:8px;min-height:47px;padding:0 14px;border:1px dashed #d5b9a9;border-radius:6px;background:#fff;color:#c2410c;font-size:12px!important;font-weight:500!important;cursor:pointer;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;margin:0!important}.invoice-button::before{content:"";width:15px;height:15px;flex-shrink:0;background:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23095678' stroke-width='2' stroke-linecap='round'%3E%3Cpath d='M21 11.5 12.5 20a5 5 0 0 1-7-7L14 4.5a3.3 3.3 0 0 1 4.7 4.7L10.2 17.7a1.7 1.7 0 0 1-2.4-2.4L15.5 7.6'/%3E%3C/svg%3E") center/contain no-repeat}.invoice-button.has-file{border-style:solid;background:#faf6f3;padding-right:40px}.invoice-field input:focus-visible+.invoice-button{outline:3px solid #d95d16;outline-offset:4px}.invoice-field .remove-file{position:absolute;right:6px;bottom:9px}
.warranty-note{display:flex;align-items:center;gap:10px;margin:24px 0 0;font-size:12px;line-height:1.5;color:#78543f}.warranty-note svg{width:16px;height:16px;flex-shrink:0;stroke:#c2410c;stroke-width:1.8;stroke-linecap:round;}.warranty-note[hidden]{display:none}.warranty-note strong{color:#352c27;font-weight:600}
/* Step 3: problem ----------------------------------------------------------- */
.problem-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);gap:40px;align-items:start}
.issue-chips{border:0;padding:0;margin:0 0 18px;min-width:0}.issue-chips legend{padding:0}.issue-chips>div{display:flex;flex-wrap:wrap;gap:7px}.issue-chips label{cursor:pointer}.issue-chips input{position:absolute;opacity:0;width:1px;height:1px}
.issue-chips span{display:inline-block;border:1px solid #e5d5cb;background:#fff;color:#78543f;border-radius:999px;padding:7px 14px;font-size:12px;white-space:nowrap;transition:background .15s,border-color .15s,color .15s}.issue-chips label:hover span{border-color:#c99d83}.issue-chips input:checked+span{background:#c2410c;border-color:#c2410c;color:#fff}.issue-chips input:focus-visible+span{outline:3px solid #d95d16;outline-offset:2px}
.dropzone{display:flex!important;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:4px;min-height:220px;padding:26px 18px;border:1.5px dashed #dec8bc;border-radius:12px;background:#fff;cursor:pointer;transition:background .15s,border-color .15s;font-weight:400!important;margin:0!important}.dropzone:hover,.dropzone.dragging{border-color:#d95d16;background:#faf4f0}.dropzone input{position:absolute;opacity:0;width:1px;height:1px}.dropzone:focus-within{border-color:#c2410c}.dropzone svg{width:26px;height:26px;stroke:#9a6d53;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round;margin-bottom:4px}.dropzone strong{font-size:13px;font-weight:500}.dropzone u{color:#c2410c;text-underline-offset:3px}.dropzone small{margin:0;max-width:260px}
.file-list{list-style:none;padding:0;margin:10px 0 0;display:grid;gap:6px}.file-list:empty{display:none}.file-list li{display:flex;align-items:center;gap:11px;padding:7px 8px;border:1px solid #f1e8e3;border-radius:7px;font-size:12px}.file-list img,.video-icon{width:38px;height:38px;border-radius:5px;object-fit:cover;flex-shrink:0}.video-icon{display:grid;place-items:center;background:#352c27;color:#fff;font-size:12px}.file-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-name small{display:inline;margin-left:8px}
.remove-file{width:28px;height:28px;border:0;border-radius:50%;background:none;color:#9d877b;font-size:18px;line-height:1;flex-shrink:0}.remove-file:hover{background:#f6f1ee;color:#8a3b22}
.upload-progress{margin-top:4px}.upload-progress div{height:5px;background:#f2ebe7;border-radius:5px;overflow:hidden}.upload-progress span{display:block;height:100%;background:#c2410c;transition:width .2s}.upload-progress small{margin-top:6px}
.request-sent{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:420px;padding:56px 0;text-align:center}.request-sent:focus{outline:none}.request-sent svg{width:52px;height:52px;stroke:#c2410c;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round;margin-bottom:12px}.request-sent p{color:#8b7061;margin:0 0 6px}.request-sent .reference{font-size:12px;margin-top:18px}.request-sent .reference strong{color:#352c27;font-weight:600;letter-spacing:.04em}
/* Responsive ---------------------------------------------------------------- */
@media(max-height:820px) and (min-width:1001px){main{padding-top:112px}.service-hero{margin-bottom:18px}.stepper{margin-bottom:22px}.step-head{margin-bottom:14px}}
@media(max-width:1000px){main{padding:124px 5% 60px}.service-hero{flex-direction:column;align-items:flex-start;gap:12px}.direct-help{justify-content:flex-start}.step-head{flex-direction:column;align-items:stretch;gap:14px}.unit-search{width:100%}.picker-bar{flex-direction:column;align-items:stretch;gap:10px}.pager{justify-content:space-between}.form-step{min-height:0}}
@media(max-width:760px){.problem-grid{grid-template-columns:1fr;gap:0}.dropzone{min-height:0}.selected-units{grid-template-columns:1fr}.stepper button>span:last-child{display:none}.stepper [aria-current=step]>span:last-child{display:inline}.stepper{grid-template-columns:repeat(4,auto);justify-content:space-between}}
@media(max-width:600px){main{padding:116px 16px 48px}h1{font-size:34px}h2{font-size:25px}.direct-help a:first-of-type{font-size:17px}.contact-grid,.unit-fields{grid-template-columns:1fr}.unit-fields .field{margin-bottom:14px}.unit-fields .field:last-child{margin-bottom:0}.series-tabs{flex-wrap:nowrap}.unit-results{grid-template-columns:1fr;gap:8px}.unit-option{height:66px}.unit-option .unit-thumb{width:54px;height:54px}.selected-units li{padding:14px}.step-actions{gap:10px}.primary{padding:12px 18px}}
@media(max-width:1000px){input:not([type=file]),select,textarea{font-size:16px}input::placeholder,textarea::placeholder{font-size:15px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}.form-step{animation:none}.stepper-fill{transition:none}}